Privacy Policy

 

Last updated: 1.8.2025

1. Personal data controller

Company name: ISTTA GROUP, Podjetje za svetovanje, trgovina i brokernistva d.o.o.Address: Kovača vas 72, 2310 Slovenska Bistrica, Slovenia.Tax number: 22573984Contact e-mail: info@istta-group.si

2. What personal data do we collect

We collect the following data when you voluntarily provide it to us:- Name and surname- Delivery address and invoice- Telephone number- E-mail address- Purchase data (product, quantity, price)- Payment data (via secure payment providers - we do not store it directly)- IP address, cookies and technical data on the use of the website.

The processing of personal data will be carried out in accordance with Regulation (EC) No. 2016/679 of the European Parliament and of the European Council of 27.4.2016 on the protection of natural persons, Directive 95/46/EC (General Data Protection Regulation).

3. Purpose of data processing

We use your data to:- Process and deliver orders- Invoicing and order management- Communicate with you about an order or inquiry- Send you newsletters (if you subscribe to them separately)- Analyze website usage and improve user experience- Comply with legal obligations (e.g. archive invoices)

4. Legal basis for processing

We process your data on the basis of:- Contract (for purchase)- Legitimate interest (e.g. protection against abuse, improvement of the service)- Your consent (e.g. for e-newsletters)- Legal obligations (accounting)

5. Data retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or in accordance with legal requirements (e.g. 10 years for accounts).

6. Forwarding to third parties

We do not sell your information. We can pass them on to trusted partners when necessary:- delivery services (for the delivery of e-scooters),- providers of web hosting or payment services,- accounting services,- if required by law (e.g. on the basis of a court order).

All partners are obliged to comply with the GDPR.

7. Your rights

In accordance with the GDPR, you have the right to:- access your data,- rectify inaccurate data,- delete data (where allowed by law),- restrict processing,- transfer data,- object to processing,- complain to the Information Commissioner (www.ip-rs.si).

8. Cookies

Our website uses cookies for the basic operation of the site, analytics (e.g. Google Analytics) and, if necessary, advertising. On your first visit, we will ask for your consent to the use of optional cookies.

You can read more about cookies in the Cookie Policy.

9. Contact

If you have any questions about your personal data, please contact:E-mail: info@istta-group.siAddress: ISTTA GROUP, Podjetje svetovanje, trgovina a brokerage d.o.o., Kovača vas 72, 2310 Slovenska Bistrica, Slovenia.