Return Policy

Return Policy

 

 

Last updated: 1 August 2025

 

In the online store, we respect your rights as a consumer and strive for your complete satisfaction. If you are not satisfied with the product, we provide you with the option of a return or exchange in accordance with the following conditions.

 

1. Right of withdrawal (return without cause)

In accordance with the Consumer Protection Act (ZVPot), you have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason.

  • The 14-day period begins on the day following delivery of the product.
  • Notice of withdrawal from the contract in writing (by e-mail to: info@istta-group.si).
  • You must return the product no later than 14 days after the notice of withdrawal.

 

2. Conditions for returning the product

  • The product must be undamaged, unused and in the original packaging, together with all related documentation (invoice, instructions, etc.).
  • If the product has been used (e.g. visible traces of use, scratches), we reserve the right to reduce the refund or refuse the return.
  • The cost of return is by the buyer, unless the product is damaged or defective.

 

3. Refund Exceptions

No refund is available for:

  • products that have been tailored to the customer's needs,
  • products showing signs of mechanical damage occurring after takeover, products that have been used,
  • Devices that have already been registered or activated.

 

4. Return procedure

  1. Send an email to info@istta-group.si with the purpose of returning and the order number.
  2. After confirmation from our side, pack the product safely and send it to our address:
    ISTTA GROUP, Podjetje za svetovanje, trgovino in posredništvo d.o.o.
    Kovača vas 72,
    2310 Slovenska Bistrica

 

  1. After receiving and inspecting the returned product and confirming your acceptance of the return, we will:

·       return the money within 14 days, or

·       send a replacement (at the customer's request).

 

5. Refund

  • The refund will be made in the same way as the payment was made, unless we agree otherwise.
  • In the event of partial damage or use, we reserve the right to reduce the amount of the refund or refuse a return.

 

6. Wrong or damaged product

If you receive a wrong or damaged product, please contact us within 48 hours of receipt and attach photos.

 

7. Contact

For all questions regarding returns, we are at your disposal:

📧 info@istta-group.si

📞 +386 51 645 946